Ordering your Petite Discrete menstrual bag is easy. Follow these four simple steps in the ordering process:

1. Add the product to your shopping cart. Go to your favourite item(s) and click 'Add to Cart'. Then you can continue shopping to view the assortment or click 'Proceed to Checkout' to complete your purchase.
2. Fill in your details. Once you have added products to your shopping cart, you can enter your details as a guest. If you have ordered from Petite Discrete before, you can enter your login details. Your information will be retrieved from your account, so you only need to check if everything is correct. If something is incorrect, you can easily modify it.
3. Do you have a discount code? You can enter it during the 'Checkout' overview.
4. Secure payment. After entering your details, you can select the desired payment method. We offer various payment methods, depending on your country of residence. Finally, click 'Place Order and Pay'.

Congratulations on your purchase from Petite Discrete! Once your order has been successfully placed, you will receive an order confirmation by email where you can review all the details.

If you haven't received a confirmation email, you may have accidentally entered an incorrect email address. Check your account to see if the email address provided is correct.

It's also possible that the email ended up in your spam filter. Check your spam folder or the 'junk mail' folder to see if the confirmation email has arrived there.

You can easily change your email address in 'My Petite Discrete'. You can find 'My Petite Discrete' in the menu (three horizontal lines at the top left of the website) and in the footer (bottom of the website).

Once you are logged in, you can update your information. Your new details will be displayed immediately.

In some cases, it is possible to place a pre-order.

Products with a pre-order status are products that you can order and pay now, but with a longer delivery time. The specific delivery time of the product is stated on the product page.

We offer this pre-order option to ensure that you receive the product quickly once it becomes available again.

We only accept pre-orders up to the quantity we have on order.

To place a pre-order, click 'Add to Cart'.

We have a delivery time of 2-3 working days within the Netherlands and 4-6 working days outside the Netherlands.

For expedited deliveries, you can send an email to info@petitediscrete.com.

We want you to be satisfied with the delivery of your order. That's why we partner with PostNL, a reliable delivery service. PostNL follows the following procedure:

• You can easily track your shipment online using the PostNL Track & Trace code. Additionally, you can download the PostNL app to track your package.
• If you're not home at the time of delivery, PostNL will attempt to deliver the package to your neighbours. If that's not possible, the package will be taken to a nearby PostNL pick-up point. You'll receive a notification from PostNL with information about the location of your package.

It's possible that your order has experienced a delay with our delivery partner.
We advise you to keep an eye on your Track & Trace code for the most up-to-date information.

Shipping within the Netherlands is free. For international shipping, charges apply.

No import duties apply for shipments within the European Union.

For shipments to certain countries outside the European Union, customs may impose import duties. Please note that these costs are your responsibility, and Petite Discrete will not take any responsibility.

Once you've placed an order, it's not possible to make changes. This includes address changes, modifications to the ordered products, or order cancellations.

If you change your mind, you can return the products free of charge within 30 days of receipt.

Tip: If you've received your Track & Trace code, you can often still change the delivery location through our delivery service. Check the Track & Trace page of our delivery service for all the available options.